Data Protection &
CoCo Systems takes your privacy seriously. We collect and use
personal data only as it might be needed for us to deliver our products and
services to you. Your personal data includes information such as:
Product serial numbers and other
licence details for products we have sold to you (either directly or via our
authorised partners), or when you register purchases with us.
Detailed case notes of any IT support or consultancy
services we provide to you.
We collect this information so that we can provide the best
possible efficiency and continuity of service to you. Much of what you likely
consider personal data is collected directly from you when you:
Purchase any of our products or
services (eg: billing information, including name, address, payment details
and other contact information such as e-mail addresses);
Request support or other
assistance from us (e.g., detailed case notes); or
Complete contact forms or request other information from
us (eg: e-mail address);
We strive to minimise the data we collect and limit its use
to only that which we need to best deliver and improve our products and
services, or as we might be required or permitted for legal compliance or other
We do not, and do not intend to, sell your data to any third
parties. We may share some of your personal data with trusted commercial
partners as appropriate and necessary for them to perform services on our
behalf, such as processing credit card payments, or to better provide you with
local support in your own country where we have existing arrangements in place
with national agents acting on our behalf.
We may also contact you directly or
through a third party service provider by email, phone or SMS (text message)
regarding products or services you have signed up to or purchased from us, such
as necessary to deliver service related communications. We may also contact you
with offers for additional services we think you’ll find valuable if you give us
consent. You don’t need to provide consent as a condition to purchase our goods
If you utilise our services from a country other than the
United Kingdom (which is where our operations are
located), your communications with us may result in
transferring your personal data across international borders to be transferred
and processed outside of the EEA. In these cases, your personal data is handled
We cooperate with government and law enforcement officials
and where appropriate, private parties to enforce and comply with the law. We
will disclose information we hold about you to government or law enforcement
officials or private parties as we, in our discretion, believe necessary or
appropriate to respond to claims and legal process, to protect our property and
rights or the property and rights of a third party, to protect the safety of the
public or any person, or to prevent or stop activity we consider to be illegal
To the extent we are legally permitted to do so, we will take
reasonable steps to notify you in the event that we are required to provide your
personal information to third parties as part of legal process.
Our websites may contain links to third-party websites.
Please note we are not responsible for the privacy practices or the content of
We follow generally accepted standards to store and protect
the personal data we collect, both during transmission and once received and
stored, including utilisation of encryption where appropriate.
If you wish to access, update or delete your data please make
your request to us at firstname.lastname@example.org,
or by other means as described in our Contact page.
If you make a request to delete your personal data, the request will be honoured
only to the extent it is (1) no longer necessary for
any services purchased and (2) no longer required for
our legitimate business purposes or legal or contractual record keeping
If you have any questions about the security or retention of
your personal data, please contact us as above.
CoCo Systems Ltd. is registered on the UK's Information
Commissioner’s Office’s Register of Data Controllers under number Z7452763. You
may direct questions or complaints in respect of how we handle your Personal
Data to the Information Commissioner’s Office.